Privacy Policy

Rev 12/17

FACTS

WHAT DOES TOUCHSTONE BANK DO WITH YOUR PERSONAL INFORMATION?
Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Account balances
  • Credit scores and Overdraft history
  • Payment history and Transaction history

When you are  no longer our customer, we continue to share your information as described in this notice.
How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Touchstone Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Touchstone Bank share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus		 Yes No
For our marketing purposes –  
to offer our products and services to you		 Yes No
For joint marketing with other financial companies No We do not share
For our affiliates' everyday business purposes –
information about your transactions and experiences		 No We do not share
For our affiliates' everyday business purposes –  
information about your creditworthiness		 No We do not share
For our affiliates to market to you No We don't share
For nonaffiliates to market to you No We don't share
Questions? Call 804-478-4434 or go to www.touchstone.bank
Who we are
Who is providing this notice? Touchstone Bank
What we do
How does Touchstone Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Touchstone Bank collect my personal information?

We collect your personal information, for example, when you

  • apply for a loan or open an account
  • use your credit or debit card or give us your contact information
  • make deposits or withdrawals from your account

We also collect your personal information from other companies.
Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Touchstone Bank does not share with our affiliates
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Touchstone Bank does not share with nonaffiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Touchstone Bank does not jointly market